No Return and 7 Days Replacement Policy
Effective Date: [24/05/2024]
Thank you for shopping at Simri Bazaar. We appreciate your business and aim to provide the best shopping experience possible. Please read our No Return and 7 Days Replacement Policy carefully to understand our practices regarding the replacement of products.
- Shipping Policy: Shipping of products will be done in 1 to 5 working days after confirmed order.
2. No Return Policy
At Simri Bazaar, we do not accept returns on any products once they have been delivered. We recommend that you carefully review your order before finalizing your purchase to ensure it meets your expectations. If you have any questions or concerns about a product, please contact our customer service team prior to making your purchase.
3. 7 Days Replacement Policy
In the event that you receive a defective or damaged product, we offer a 7 Days Replacement Policy. This policy allows you to request a replacement for eligible items within 7 days from the date of delivery.
Eligible Items for Replacement:
- Items that arrive in a damaged condition.
- Items that have manufacturing defects.
- Items that are incorrect or do not match the product description.
Ineligible Items for Replacement:
- Items that show signs of use or wear and tear.
- Items without original packaging or accessories.
- Items that are not reported as defective or damaged within 7 days of delivery.
4. Replacement Process
To request a replacement, please follow these steps:
- Contact Customer Service: Within 7 days of receiving your order, contact our customer service team at info@simribazaar.in with your order number, a detailed description of the issue, and photographic evidence of the defective or damaged product.
- Verification: Our customer service team will review your request and may ask for additional information or evidence to verify the issue.
- Approval: Once your request is approved, we will arrange for the return of the defective or damaged product and send you a replacement at no additional cost.
- Return Shipping: If required, we will provide instructions for returning the defective or damaged product. Please ensure the product is securely packaged to prevent further damage during transit.
5. Exceptions and Limitations
- Original Packaging: Replacements will only be processed for products that are returned in their original packaging along with all accessories, manuals, and any other items originally included.
- Final Decision: Simri Bazaar reserves the right to make the final decision regarding the approval or denial of replacement requests.
6. No Refund : No amount will be refunded only products will be replaced
7. Contact Us
If you have any questions or need assistance with our No Return and 7 Days Replacement Policy, please contact our customer service team:
Simri Bazaar Email: info@simribazaar.in
Address: [R-633, Jogabai Ext, Jamia Nagar, New Delhi]